Privacy Policy for Integrated Healthcare Clinic
Effective Date: October 8, 2024
Location: London, UK
At Integrated Healthcare Clinic, we are committed to protecting the privacy and security of our patients’ personal data. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and applicable laws of England and Wales.
1. Data Controller
Integrated Healthcare Clinic, located at Integrated Medical Centre, 121 Crawford Street, London W1U 6BE, United Kingdom, is the data controller responsible for your personal data.
2. Information We Collect
We collect and process the following personal information:
Personal Identification Information: Name, address, phone number, email address.
Medical Information: Health conditions, medical history, treatment plans, prescriptions, and consultation notes.
Payment Information: Payment card details and billing address (when applicable).
Other Information: Any other details you voluntarily provide, such as preferences for treatments or additional medical information during consultations.
Website Usage Information: When you visit our website, we may collect data related to your browsing behavior, device information, and other online identifiers through cookies and tracking tools like Google Analytics.
3. How We Use Your Data
We use your personal data for the following purposes:
To provide medical consultations, treatments, and healthcare services (e.g., acupuncture, marma therapy, nutritional counseling, etc.).
To manage appointments, payments, and communication with patients.
To maintain accurate medical records and ensure continuity of care.
To comply with legal obligations or regulations in the healthcare industry.
For Marketing Purposes: We may use your contact information to send you marketing materials related to our services, special offers, and promotions if you have given us consent to do so.
For Advertising and Retargeting: We use Google Ads, Facebook Ads, and retargeting services to promote our clinic and reach new and returning customers. These platforms may collect data about your interaction with our ads, including when you visit our website or interact with our content.
Product Information: While we offer organic products, these are only available for purchase offline and under the guidance of a physician. We do not promote or sell these products online.
4. Google Analytics and Advertising
We use Google Analytics to monitor and analyze website traffic to improve our services and user experience. Google Analytics collects data such as your IP address, browser type, and browsing behavior on our website.
We also use Google Ads and Facebook Ads to display relevant ads to our website visitors. These services use cookies to track your interactions with our website and ads, allowing us to provide personalized content and retarget visitors who have previously shown interest in our services.
You can manage your preferences for Google Ads by adjusting your Google Ad Settings and opt out of tracking by enabling “Do Not Track” in your browser settings.
5. Legal Basis for Processing Data
We process your personal data based on the following legal grounds:
Consent: When you provide consent for us to collect and use your personal data, especially for marketing and advertising purposes.
Contractual Necessity: To fulfill our obligations when providing healthcare services.
Legal Obligation: To comply with UK healthcare laws and regulations.
Legitimate Interest: To promote our services, improve customer engagement, and ensure the safety and efficiency of our clinic.
6. How We Protect Your Data
We implement appropriate technical and organizational measures to ensure that your personal data is secure, including:
Secure data storage systems.
Restricted access to sensitive data.
Encryption of electronic communications when appropriate.
Regular reviews of our data protection policies.
7. Data Sharing and Third-Party Access
We may share your personal data with trusted third parties when necessary for your treatment, marketing, or the operation of our clinic:
Healthcare Providers: For referrals or collaborations on your treatment.
Marketing and Analytics Platforms: Such as Google Ads, Google Analytics, Facebook Ads, and other advertising partners, for the purpose of promoting our clinic and analyzing website traffic.
Payment Processors: To handle transactions securely.
Regulatory Authorities: When required by law.
We ensure that any third parties who process your data comply with GDPR and respect your privacy.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, and in line with our legal obligations. Medical records are generally kept for at least [Insert Time Period] as required by law.
9. Your Rights under GDPR
You have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your data when it is no longer necessary for the purposes we collected it for.
Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
Right to Object: You can object to the processing of your data in specific situations, including marketing activities.
To exercise any of these rights, please contact us using the details provided below.
For more info use this Link
10. Cookies and Website Usage
We use cookies and similar tracking technologies to enhance your browsing experience on our website and to provide targeted ads based on your interests. Cookies may track your browsing behavior and online activity across different websites. For more info use this Link
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website or communicated directly to patients, and the effective date will be updated accordingly.
12. Contact Information
If you have any questions, concerns, or wish to exercise your rights under GDPR, please contact us at:
Email: info@firdousali.com
Phone: +442072245111
Address: Integrated Medical Centre,
121 Crawford Street
London
W1U 6BE
United Kingdom